After Sales Service

As a lift equipment manufacturer with over 30 years experience, we AIMIX Group has set up a perfect sales network and after-sales service system. We have experienced sales managers and professional engineers especially for exporting business. With our rich experience, we can provide you a professional solution supporting and satisfied service.

After-order service:

Delivery time: After signing the contract and receiving the deposit, the production will take 15~25 working days. Special standard make cost 5~10 more working days.

Order tracking: After the deposit received, there will be a professional team tracking the order from production to package and shipment.

Crane testing: All the materials are purchased from high quality supplier in China or the world, beyond this, we also make commissioning and test before packaging to avoid the trouble back.

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After-sale service:

When working as a crane operator in a facility or at a job-site, especially those with lots of traffic, it is crucial to understand and use crane operator hand signals.

Warranty period: We provide 12 month warranty for main body. Within 12 month, there is any quality problem with the main body(not including the wearing parts), we will arrange our professional engineers to provide repair service. Also we will provide one group wearing parts for free.

Installation service: If customer don’t need our engineers for installation, we will provide Remote Advisory Services. Also we could arrange engineers to provide installation service if customer need.

Periodic follow up for cranes serving situation. Collecting customers comment, develop better products and service.

Any problems come out in the usage, if that because of the quality we will take full responsibility, and arrange professional after-sale department to provide solution. if that because of the incorrect operation or other problems, we will also provide a professional technological supporting or arrange our engineers to help if customer need.